Regulation (EC) No 261/2004

Regulation (EC) No 261/2004 plays a major role in the day-to-day operations of airlines. The Regulation applies to flights departing from an airport in the European Union and to incoming flights operated by EU airlines. In the event of a long flight delay, flight cancellation or denied boarding, a flood of passenger claims can quickly arise.

Although the Regulation is intended to protect passengers, terms such as ‘extraordinary circumstances’ and ‘reasonable measures’ are open to broad interpretation. In practice, this regularly gives rise to disputes.

LVH Advocaten understands that the legal issues surrounding Regulation (EC) No 261/2004 directly affect an airline’s operations and reputation. Our services are therefore pragmatic, clear and focused on sustainable solutions when handling passenger claims.
We translate operational data – such as air traffic restrictions, weather conditions, airport constraints and technical or logistical incidents – into a legally sound defence, paying particular attention to Article 5(3) of the Regulation.

Thanks to our many years’ experience in handling passenger claims, LVH Advocaten is able to bring structure to the volume of claims and create a sense of calm and clarity. We advise on delays, cancellations and denied boarding, as well as on obligations such as rebooking, refunds and the duty of care.

Would you like to gain better control over passenger claims and minimise the legal risks associated with Regulation (EC) No 261/2004? LVH Advocaten would be happy to discuss an approach tailored to your organisation and operations.